Instrumentl26mo ago

New

$70,000 – $85,000/yr

Customer Enablement Manager

United StatesRemoteFull-timemid

Customer Enablement ManagerCustomer Success

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Quick Summary

Overview

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that. Instrumentl is a profitable,

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Customer Enablement ManagerCustomer Success

Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.

Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform.

We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters.

We’re hiring a Customer Enablement Manager, reporting to the Head of Customer Success, to create and deliver educational experiences for customers at every stage of their journey. You’ll be an advocate for our customers from onboarding through driving new engagement, gathering product feedback, and ensuring product adoption — scaling our CS efforts as Instrumentl grows.

Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop

Create and deliver high-impact training programs and identify new opportunities for customer education

Create and maintain self-serve resources for customers

Own a customer communication strategy that drives engagement and promotes brand loyalty

Leverage quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts

Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt-out rates to create a coherent customer journey and improve product adoption

Scale customer retention and identify upsell opportunities using a metrics-backed approach

Serve as the voice of our customers, share customer feedback, and advocate for our customers’ needs, especially with revenue and product teams

Assist with customer support questions and day-to-day tasks that enable our team and customers

2+ years of customer-facing work experience, ideally in a Customer Success, Onboarding, or Training role in a SaaS environment

Customer education and onboarding: able to manage customer onboarding processes that combine human interaction and self-service tools

Community engagement and program design: able to conceptualize, build, and lead creative customer engagement efforts that turn users into vocal advocates

Communication: you pride yourself on your ability to communicate complex topics easily over video and in writing

Empathy: warm and approachable, genuinely interested in fostering collaborative relationships with colleagues and customers

Adaptability: thrives in fast-paced environments and comfortable handling ambiguity and change

Ownership: proactive approach to process improvement with the confidence to execute on new ideas

Tech savviness: familiar with tools like G Suite, Zoom, Slack, Intercom, and Canva

Growth mindset: takes feedback in stride and exhibits a growth mindset every day

Nice to Have

~1 min read

Experience working with nonprofit or SMB customers

Background in nonprofit development or fundraising

Experience in an early-stage startup environment

Experience working remotely

For US-based candidates, the target salary range for this role is $70,000 – $85,000 USD, plus equity. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably.

What We Offer

~1 min read

100% covered health, dental, and vision insurance for employees (50% for dependents)

Generous PTO, including parental leave

401(k)

Company laptop and home-office stipend

Bi-annual company retreats

Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.

Don't forget to include the word moxie in your application to show you read this from start to finish!

Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

✓100% covered health, dental, and vision insurance for employees (50% for dependents)

✓Generous PTO, including parental leave

✓401(k)

✓Company laptop and home-office stipend

✓Bi-annual company retreats

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listing Details

Posted: March 13, 2024
First seen: May 22, 2026
Last seen: May 24, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 30%
Scored at: May 22, 2026

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Instrumentl

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Backed by years of personal and professional experience in the nonprofit and academic arenas, our team came together to create the most comprehensive source of grant and funder data in the world, and designed it around the needs of our community.

Employees

Founded

2014

Domain

instrumentl.com

Jobs

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Salary

$70,000 – $85,000

per year

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