Senior Frontend Developer - Contact Center

About the Role 

Intermedia is looking for a Senior Frontend Developer to join our Contact Center product team, focused on building Agent and Supervisor experiences. 

In this role, you will help design and develop modern, high-quality frontend applications that power the day-to-day experience of contact center agents, supervisors and operational leaders. You will work on products and capabilities such as agent workspace, supervisor views, real-time operational experiences, monitoring, performance insights and workflow-driven UI experiences. 

This role is a strong fit for someone who is hands-on, product-minded, and comfortable working on complex frontend applications with real-time data, rich interaction models, and high usability expectations. You should be able to translate product and operational needs into scalable frontend architecture, drive implementation quality, and collaborate closely with product, design, and backend engineers.

While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.