Customer Success Manager

• →Portfolio GRR of 90% or higher and NRR of 103% or higher
• →Every Clinic has had at least one Value Exchange Model project completed, and completed a Customer Satisfaction Review tied to a measurable business outcome
• →100% Attainment has been achieved on Expansion and upsells

• Must-haves
  • 3+ years in SaaS Customer Success, ideally carrying a retention or expansion number
  • Experience running adoption playbooks off product usage signals
  • Comfort presenting quantitative business outcomes to clinic owners and office managers
  • Track record of upsell or cross-sell into an existing book
    
• Nice-to-haves
  • Background in Dental or Healthcare.
  • Salesforce, Totango, and Zendesk experience
  • Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms

• Generous vacation time
• Wellness Fun
  
• Stocked office fridge
• RRSP matching
• ESOP (employee stock ownership program)
• Annual retreat
• Plus, your birthday off! (Who wants to work on their birthday?)
• And more

More About Intiveo
We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

We’re one of Canada’s Top 100 Employers! Canada’s Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.

Want to see more? Check out our Culture Book here!