Enterprise Engineer I, Spectrum Business

Are you passionate about bridging technology and business needs for mid-market clients? As a Mid Market Sales Engineer I at Spectrum, you will play a key role in supporting sales teams and customers by designing strategic network solutions, preparing technical proposals and ensuring seamless integration of advanced products like Fiber Internet Access, Private Networking, Voice and Cloud solutions. Your expertise will help clients realize the full value of Spectrum’s offerings and drive business success.

• Communicate directly with customers and sales teams to assess network environments, business requirements and technical needs, delivering strategic, cost-effective solutions 
• Design complex voice and data network solutions, including preparing network topologies and technical specifications for customer applications 
• Prepare pre-sale conceptual designs and collaborate with Engineering and Operations to review, approve and cost solutions 
• Compile project cost elements, work on solution pricing and submit IRR analyses to Finance for approval 
• Present technical proposals on Spectrum Business products and services, guiding customers on integration and implementation to maximize benefits 
• Act as a liaison between customers, sales teams and Spectrum’s internal departments, conducting site surveys to ensure successful installations 
• Provide post-sale documentation and support to installation and project management teams, clarifying service expectations with diagrams and written materials as needed 
• Maintain and expand knowledge of Spectrum Business products, industry trends and emerging technologies to support technical sales activities 
• Offer technical training to Account Executives, Account Managers and Sales Support personnel, and assist in developing and launching new products as required 

• Office environment

• Bachelor’s degree in engineering, computer science or a related field 
• CCDA or CCNA or other comparable industry-recognized certification 

• 3+ years of sales engineering and networking experience in the telecom or service provider industry 

• Read, write, speak and understand English with strong interpersonal communication skills 
• Experience collaborating with sales executives and knowledge of the sales cycle 
• Proven skills in presentation and proposal design 
• Knowledge of Metro Ethernet technologies (EPL, EVPL, ELAN), LANs, WANs, email and DNS systems, TCP/IP, firewalls, VPNs and data security methods 
• Understanding of networking technologies: VPN, TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM and the fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and CPE 
• Consultative approach to designing customer solutions with knowledge of converged multimedia applications 
• Extensive voice networking experience, focusing on VoIP, signaling protocols, PBX, and routing protocols such as BGP, ISIS, OSPF, RIP and emerging technologies 
• Proficiency in MS Visio, Word, Excel, PowerPoint and MS Project 
• Valid driver’s license, satisfactory driving record and auto insurance coverage