Senior Medical Affairs Strategy & Operations Specialist

• Coordinate execution of Medical Affairs strategic initiatives and departmental priorities.
• Maintain project plans, implementation timelines, milestones, deliverables, and accountability trackers.
• Monitor progress, identify risks and barriers, and provide routine status updates to leadership.
• Coordinate workgroups, implementation activities, and cross-functional initiatives supporting organizational goals.
• Ensure action items and assigned responsibilities are completed within established timelines.
• Prepare executive presentations, reports, dashboards, and project summaries.
• Support implementation of Medical Affairs process improvement initiatives focused on operational efficiency, workflow standardization, and organizational effectiveness.
• Assist with workflow analysis, process mapping, operational assessments, and future-state process design.
• Identify workflow gaps, operational barriers, and opportunities for improvement.
• Support communication, training, and adoption of new workflows, procedures, and operational enhancements.
• Monitor implementation progress and adoption of workflow and process changes.
• Support initiatives aligned with quality improvement, affordability, population health, utilization management, and value-based care objectives.
• Coordinate Medical Affairs leadership meetings, committees, workgroups, and governance activities.
• Develop agendas, presentations, briefing materials, meeting minutes, and action-item tracking.
• Maintain governance calendars, committee schedules, and recurring meeting structures.
• Support preparation for Board meetings, executive leadership meetings, audits, and regulatory reviews.
• Facilitate communication, follow-up, and accountability resulting from leadership discussions and committee decisions.
• Maintain centralized tracking of departmental priorities, initiatives, and assignments.
• Coordinate physician leadership schedules, administrative activities, and organizational participation.
• Develop and maintain Medical Director on-call schedules, holiday coverage schedules, and physician assignments.
• Support scheduling and logistics for leadership meetings, physician workgroups, and operational committees.
• Maintain Medical Affairs calendars and governance schedules.
• Assist with onboarding and orientation activities for physician leaders and Medical Directors.
• Maintain departmental dashboards, scorecards, and performance tracking tools.
• Support monitoring of operational, quality, affordability, utilization management, population health, and value-based care metrics.
• Prepare recurring operational reports, executive summaries, and leadership presentations.
• Track progress toward departmental goals, objectives, and key performance indicators.
• Assist leadership in identifying opportunities to improve operational performance and organizational effectiveness.
• Maintain Medical Affairs documentation, including workflows, SOPs, operational guides, committee charters, policies, and governance materials.
• Manage document repositories, version control processes, and documentation libraries.
• Coordinate document review cycles, approvals, updates, and archival activities.
• Ensure documentation remains current, standardized, accessible, and aligned with organizational requirements.
• Support consistency in reporting templates, meeting materials, operational documentation, and governance processes.
• Promote compliance with established documentation management and operational governance standards.
• Collaborate with Medical Affairs leaders, physicians, and operational departments to support organizational priorities.
• Facilitate communication among Utilization Management, Care Management, Quality, Risk Adjustment, Population Health, Pharmacy, and other key stakeholders.
• Support cross-functional workgroups, committees, and strategic initiatives.
• Promote accountability, transparency, collaboration, and operational excellence across Medical Affairs functions.
• Participates in special projects, process improvement initiatives, and departmental activities as assigned.

• Strong organizational, project management, and operational coordination skills with the ability to manage multiple priorities simultaneously.
• Demonstrated experience coordinating strategic initiatives, action plans, deliverables, and implementation activities across cross-functional teams.
• Excellent meeting management, governance coordination, and follow-through skills.
• Strong written and verbal communication skills, including the ability to prepare executive-level reports, presentations, dashboards, and meeting materials.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Ability to build collaborative relationships with executive leaders, physicians, operational leaders, and cross-functional stakeholders.
• Knowledge of healthcare operations, managed care, population health, value-based care, utilization management, care management, quality improvement, and risk adjustment principles.
• Experience supporting process improvement, workflow optimization, change management, and operational excellence initiatives.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive organizational information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and SharePoint).
• Experience with project management, reporting, collaboration, and workflow management tools preferred.

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field required.
• Master's degree preferred.

• 3–5 years of experience in healthcare operations, managed care, health plan administration, IPA/MSO operations, population health, clinical administration, project management, or healthcare leadership support required.
• Experience supporting executive leadership, physician leaders, or clinical operations preferred.
• Experience coordinating strategic initiatives, governance activities, committee operations, and cross-functional projects preferred.
• Experience with utilization management, care management, quality improvement, risk adjustment, population health, or value-based care programs preferred.
• Experience developing and maintaining operational documentation, SOPs, workflow maps, and implementation materials within a healthcare environment preferred.

Department: Administration
This is a non-management position
This is a full time position