Customer Service Representative (Insurance)

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.  

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines. This role ensures exceptional service, accurate processing, and efficient communication while maintaining a strong working knowledge of carrier guidelines and internal procedures.

Candidates considered for this role will ideally be located in the Columbus, OH area and work remotely with occasional ask to travel short distances.

• →Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
• →Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
• →Deliver high‑quality customer service in the daily servicing of new and renewal business.
• →Provide clerical support, quoting assistance, and other administrative activities as needed.
• →Process incoming and outgoing correspondence accurately and efficiently.
• →Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
• →Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
• →Document all relevant activity within the Agency Management System.
• →Perform additional duties as assigned.

• Minimum 1 year of insurance experience.
• Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
• High school diploma, GED, or equivalent experience.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
• Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
• Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
• Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
• Above-average knowledge of Microsoft Office is required.
• Valid Driver's License