Luggage Attendant/Valet

Description

As a Luggage/Valet Attendant, you will be responsible for assisting guests as the first point of contact and providing superior guest service by parking and retrieving vehicles.

• Greet guests upon arrival and departure with a warm and professional demeanor. 
• Assist guests with loading and unloading luggage from vehicles. 
• Transport luggage to and from guest rooms efficiently and safely. 
• Tag, store, and retrieve luggage in the luggage room as needed. 
• Provide directions, hotel information, and respond to guest inquiries. 
• Coordinate with front desk and bell staff to ensure timely service. 
• Maintain cleanliness and organization of the bell desk and storage areas. 
• Handle guest requests such as arranging transportation or delivering packages. 
• Report any lost or damaged luggage to the appropriate department. 
• Uphold hotel policies, procedures, and safety standards at all times. 
• Must have a valid Driver's License and be 21 years of age
• Park and retrieve vehicles while providing great customer service
• Open and close car doors while assisting with luggage or other belongings 
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
• Collect and accurately label keys belonging to guests to ensure their proper return
• Organize and file paperwork regarding guests' vehicles and daily transactions

• Knowledge of local roads and routes to area attractions and points of interest 
• Having a proper, valid Driver's License and a clean driving record Highly motivated team player with strong initiative and desire for achievement 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Previous experience in hospitality or customer service is a plus. 
• Excellent communication and interpersonal skills. 
• Ability to lift and carry heavy luggage (up to 50 lbs) and stand for extended periods. 
• Professional appearance and demeanor. 
• Flexibility to work various shifts, including weekends and holidays. 
• Knowledge of local attractions and services is a bonus. 

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required