Project Engineer II (International)

The Senior Project Engineer (Infrastructure) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 7 years of experience designing, testing, and deploying complete technology solutions.  

• Champion the successful implementation of key projects, meeting client requirements and timelines.  
• Drive the optimization of IT system performance and reliability by proactively addressing challenges. 
• Enhance team collaboration and communication, contributing to the success of every project. 

• Proven project execution expertise with a track record of successful implementations.  
• Strong technical proficiency in infrastructure components and systems.  
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.  
• Excellent problem-solving skills and a proactive approach to system optimization.  
• Outstanding communication and collaboration abilities for effective stakeholder engagement.  
• Client-focused mindset with a commitment to ensuring client satisfaction.  
• Flexibility, adaptability, and a customer-centric approach to project execution.

• Experience working with remote teams is desired. 
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc. 
• Ability to work in a fast-paced, and at times high-pressure consulting environment. 
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position. 
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position. 
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position. 
• A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices. 

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time for 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

• Active Directory and Active Directory Services 
• DNS and DHCP 
• Basic PowerShell scripting 
• Storage Solutions such as NFS and SMB 
• Hypervisor Setup and Configuration with Hyper-V 

• Using SharePoint, OneDrive, and Microsoft Teams 

• Azure AD and Cloud Server 
• Apple MDM 
• Citrix ShareFile 

• Dell and HPE Server Chassis 
• Network Switches from Ubiquiti 
• Firewalls from Sophos 
• Wireless Access Points (WAPs) from Ubiquiti 

• Network Switches from Cisco and Dell Enterprise  
• Firewalls from SonicWall and Fortinet 
• Wireless Access Points (WAPs) from Cisco Meraki and other Vendors such as TPLink 

• NAS solutions from QNAP and Synology 

• SAN solutions from Compellent and Nutanix

• VMWare ESXi 
• Nutanix Acropolis 

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

• ITS does NOT request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
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• If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com. 
• All verified job openings are posted here: https://www.itsasap.com/job-openings.