Service Writer

• Keep maintenance information systems updated with ETA's at all times

• Observe all Company safety requirements

• Perform other duties as required or assigned

• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)

• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop

• Input repair order information to data processing system and close repair orders

• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests

• Arrange and create outsource forms for vendors to conduct repairs at the shop

• Assist drivers and callers with general questions and/or direction

• Create repair orders and passing work to technicians

Shifts may vary based upon location and business needs.

In addition to the company benefits listed below, the maintenance team will also have access to:

• Career growth opportunities
• Company-provided uniforms and annual boot program
• Safety culture with bonus incentives

Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program

High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education

Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed

Ability to exercise discretion

Ability to make time-sensitive decisions

Ability to multitask

Ability to work both independently and as part of a team

Basic deductive reasoning skills

Experience working in a fast-paced environment

Proficient active listening skills

Proficient organizational skills

Proficient time management skills

Self-motivation

Ability to wear appropriate work attire (protective gear/PPE)

Basic Customer Service Skills Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

The expected starting pay range for this position is between

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.