OTC GPO Collections Jr Manager

Gurgaon-Sector-Indiaentry

Other

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Quick Summary

Overview

Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people,

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What We Offer

~2 min read

✓Competitive salary

✓Paid vacation/holidays/sick time

✓On the job/cross training opportunities

✓Encouraging and collaborative team environment

✓Dedication to safety through our Zero Harm policy

✓Actively participate in the design, optimization, and continuous improvement of OTC Collections processes.

✓Support the implementation and enhancement of collection strategies, segmentation methodologies, and dialer campaigns to improve collection effectiveness.

✓Identify process gaps, inefficiencies, and opportunities for standardization across regions and markets.

✓Promote best practices and ensure alignment with global OTC standards and governance.

✓Lead and support global OTC process improvement, automation, and transformation projects from concept through implementation.

✓Develop project plans, timelines, business cases, success metrics, and risk mitigation strategies to ensure effective delivery of initiatives.

✓Coordinate cross-functional teams, including OTC Operations, Finance, IT, Reporting, and external vendors, to achieve project objectives.

✓Monitor project progress, manage dependencies, and proactively address risks, issues, and barriers to successful execution.

✓Facilitate stakeholder meetings, workshops, and governance reviews to ensure alignment on project scope, priorities, and deliverables.

✓Support testing, change management, training, and adoption activities associated with new processes, systems, and automation solutions.

✓Collaborate with business stakeholders, regional OTC teams, and country organizations to improve collection cycle effectiveness.

What We Are Looking For:

Proven experience in a leadership role within training and development, specifically in an Order to Cash, collections, or financial services environment.
Strong project management skills with the ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment.
Ability to coach, mentor, and lead a team, fostering a culture of collaboration and continuous improvement.
Strong stakeholder management and communication skills.
Ability to translate business requirements into technical and operational solutions.