Workplace Experience Specialist

Today’s aircraft contribute around 4% of global CO2 emissions, equivalent to the emissions of 200 million cars. This is only going to increase: Air travel is forecasted to double by 2050, while meaningful efficiency gains using current airplanes have hit a wall. 

JetZero is developing a blended-wing body (BWB) aircraft. It uses up to 50% less fuel and will be built to accommodate zero-emission hydrogen propulsion. JetZero is the inevitable solution to sustainable air travel. 

We are experienced aerospace professionals and engineers, excited about the future. That future will only be possible if we share our vision and what it means to people’s lives: carbon-free flight that' is better for both passengers and airlines around the world. 

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• Serve as the first point of contact for site-level personnel matters, escalating sensitive employee relations issues to central People/Legal as appropriate
• Own new hire onboarding and offboarding logistics: paperwork collection, IT/equipment coordination, orientation, and exit processes
• Support the People depatment with recordkeeping, HRIS data entry, and administration of leave, time-off, and performance review processes for the site
• Help enforce compliance with company policy and applicable employment law at the site level, flagging risk to central People

• Run day-to-day office operations: supplies, mail, deliveries, visitor and guest management, and general office upkeep
• Maintain office policies and procedures consistent with company-wide standards, escalating gaps or exceptions to central Operations/People teams
• Own the site-level operating budget; track spend and flag variances
• Serve as the primary point of contact for anything office-related for employees, visitors, and vendors at the site

• Manage facilities maintenance, building security, and office moves or space changes at the site
• Source, negotiate, and manage vendor relationships (cleaning, catering, security, supplies, etc.) and hold vendors accountable to service agreements
• Track and approve vendor invoices in coordination with Finance
• Act as building liaison, coordinating directly with property management on maintenance and lease-related matters

• Own the day-to-day employee experience for the office, acting as a cultural ambassador who keeps the site connected to company mission and values
• Identify opportunities to improve the workplace and bring forward ideas grounded in employee feedback
• Partner with central People/Culture teams to localize company-wide engagement, recognition, and wellness programs for the site

• Plan and execute in-office events, including team celebrations, offsites, happy hours, all-hands, client or business development events 
• Support leadership and cross-functional teams with meeting and event logistics as needed

• 7+ years of overall professional experience, including at least 3–4 years within the last 5 years in a role spanning office/workplace operations, administrative assistant or People operations administration
• Bachelor's degree preferred; equivalent practical experience considered
• Proven ability to operate independently as the sole administrative/operational presence at a site, with sound judgment on when to escalate
• Experience handling confidential and sensitive information (employee relations, compensation, personnel records) with discretion
• Strong vendor negotiation and budget management skills
• Excellent written and verbal communication skills; comfortable being the face of the company to employees, candidates, clients, and visitors
• Highly organized and proactive, able to manage shifting priorities across facilities, People, and event work simultaneously
• Proficiency with Microsoft Office/Google Workspace; familiarity with HRIS platforms a plus

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.  

• Our First Chat: During this first conversation, you’ll meet with a recruiter or hiring team member to chat through your background, what you could bring to our team, what you are looking for in your next role, and who we are.  
• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at JetZero. This is your chance to really nerd out with someone in your field.  
• The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.  
• The Executive Review: A chance to meet an executive and view JetZero from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

Depending on the position you are interviewing for, there may also be a Take Home Exercise as part of the interview proccess. Our assessments seek to test the hard skills required to do the job. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.  

JetZero does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. 

At JetZero, we value diversity and are an equal opportunity employer by choice. We consider all qualified applicants equally for employment & do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by federal, state or local laws, ordinance, or regulation.