[Mid Level] Korean Bilingual Business Analyst 2 - B2B Service Planning & Process Improvement (17529-1)

• Job Title: Korean Bilingual Business Analyst 2
• Education: Bachelor's Degree in Business Administration, Management, or related field
• 5+ years of experience in administrative support, project management, and cross-functional collaboration with a focus on B2B service planning and process improvement
• Job Type: Full-Time, Hourly

• Englewood Cliffs, NJ

• Support B2B service planning and administrative functions in collaboration with cross-functional teams
• Assist senior leadership with strategic report preparation and presentation development
• Drive continuous process improvement by leveraging customer feedback and stakeholder input
• Facilitate seamless project execution through report generation, meeting documentation, and PowerPoint presentations
• Bilingual English/Korean communication required for coordination with global teams and headquarters

• →Service Planning & Administrative Support: Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals
• →Project Support: Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution
• →Cross-Departmental Collaboration: Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives
• →Reporting Preparation: Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness
• →Process Improvement: Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement
• →Strategic Target Alignment: Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals

• 5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement
• Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently; experience with Smartsheet is a plus
• Exceptional relationship-building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels
• Strategic thinking and problem-solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives
• Adaptability and resilience to thrive in fast-paced, dynamic environments while managing multiple priorities effectively
• Analytical mindset with a self-driven approach to continuous learning and process optimization

Our team of business professionals supports a wide range of operations including data analytics, financial analysis, program management, and strategic planning. We also have opportunities in tech/engineering, QA, and many more!

Our vision is 'We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com

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