UK - Client Success Manager

United Kingdom·LondonPermanentmid

Customer Success ManagerCustomer

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Overview

Join us to shape the future of work: your next adventure awaits! Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.

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Customer Success ManagerCustomer

Join us to shape the future of work: your next adventure awaits!

Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.

Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.

Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.

Liaise with clients and internal departments to meet service level agreements and client expectations.

Champion adoption and usage of our product platform with team members, workers and clients.

Conduct performance reviews with staff, providing coaching and support to help them meet their targets

Supervise the accurate processing of rotas, holiday bookings, and absence tracking

Support the onboarding, development, and engagement of workers on site

Act as the key point of contact for all operational matters related to the account

Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs)

Maintain excellent working relationships with client representatives and internal departments at Job&Talent

Provide regular updates and reports on KPIs and service performance to internal and external stakeholders

Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed

Attend weekly meetings with clients to review performance, share insights, and gather service feedback

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About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.

And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you're ready to make a real impact at scale, you're in the right place.

Proud to champion equality

At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.