Azure/M365 O&M Engineer

This fully remote role supports the reliable day-to-day operation of Azure and Microsoft 365 environments for a customer with enterprise technology needs.
You’ll monitor cloud services, respond to incidents, implement approved changes, and help maintain secure and dependable IT operations.
The position spans identity, networking, compute, storage, collaboration, governance, monitoring, and other cloud platform services.
You’ll investigate technical issues across identity, network, endpoint, and application layers while working within established service processes.
The role also contributes to documentation, runbooks, dashboards, knowledge resources, and continuous operational improvement.
You’ll collaborate with project and engineering teams during service transitions and early-life support activities.
This is an opportunity to grow your cloud operations expertise while contributing to mission-driven technology projects in a collaborative environment.

• 4+ years of experience working with Azure, Microsoft 365, or enterprise cloud operations.

• Practical experience with Microsoft Entra ID, Azure Monitor, Log Analytics, Azure networking, and Microsoft 365 administration.

• Strong troubleshooting skills across identity, networking, endpoint, application, and cloud service layers.

• Experience working within ticketing, incident-management, change-control, and knowledge-management processes.

• Ability to perform routine cloud and infrastructure maintenance, monitoring, updates, backups, and documented troubleshooting.

• Strong technical documentation skills, with the ability to create clear runbooks, knowledge articles, operational procedures, and reports.

• Effective verbal and written communication skills, with the ability to collaborate with users, engineers, project teams, and vendors.

• Strong organizational skills and the ability to prioritize multiple operational tasks while meeting established service expectations.

• Ability to follow technical standards and standard operating procedures while exercising sound judgment and escalating issues appropriately.

• Experience with Azure Government, GCC High, or NIST-based environments is preferred.

• Azure Administrator or Microsoft 365 Administrator certification is preferred.

• Experience with Teamcenter, SharePoint, Exchange Online, or Microsoft Purview operations is a plus.

• Familiarity with networking fundamentals, Windows/Linux administration, PowerShell or Bash scripting, Git, and infrastructure-as-code concepts is beneficial.

• Ability to work effectively in a remote environment while maintaining accountability, documentation, and clear communication.