Client Partner

This senior client-facing role owns a portfolio of U.S. accounts across retention, revenue growth, renewals, and expansion.
You will build trusted relationships with client executives and become a strategic partner for their engineering and technology needs.
The position combines account leadership, commercial ownership, delivery partnership, and consultative selling.
You will identify opportunities to expand accounts through additional engineering capacity, squads, AI delivery, acceleration programs, and advisory engagements.
You will also work closely with delivery and talent teams to ensure client commitments translate into successful outcomes.
A strong focus on executive relationships, forecasting, margins, and account health makes this a commercially accountable role.
This is an opportunity to help shape an evolving account management function while working closely with U.S. technology companies and distributed teams.

• Seven or more years of experience owning client relationships and revenue targets within staff augmentation, IT services, consulting, or enterprise SaaS environments serving U.S. companies.
• Demonstrated success with customer retention and account expansion, including closed renewals, account growth, quota ownership, and measurable commercial results.
• Strong understanding of software delivery environments, including Agile teams, engineering staffing, and distributed or nearshore delivery models.
• Ability to engage credibly with senior technology stakeholders, including VP and C-level engineering leaders, without requiring hands-on coding expertise.
• Strong command of commercial processes such as SOWs, MSAs, pricing, margin management, and revenue forecasting.
• Working knowledge of enterprise AI adoption, with the ability to discuss AI roadmaps with executives and distinguish practical opportunities from unrealistic expectations.
• Strong executive presence, consultative communication, active listening, and relationship-building skills.
• Native-level English proficiency and comfort operating within U.S. business culture.
• Experience working within a nearshore or offshore delivery model is desirable.
• Experience selling or delivering AI, machine learning, or data services is desirable.
• Portuguese or Spanish proficiency is a plus.
• Experience building account management structures and processes is a plus, particularly in an organization developing this function.