Director of Technical Implementation

As Director of Technical Implementation, you will lead the end-to-end onboarding and technical implementation function for a large portfolio of mid-market and enterprise clients.
You’ll manage a team of senior implementation professionals while establishing the standards, processes, and operating rhythms that support reliable delivery at scale.
The role combines strategic leadership with hands-on involvement in complex or escalated launches, ensuring clients go live accurately and on time.
You’ll work closely with Engineering, Client Success, Finance, TPAs, health plans, and carriers to translate technical and operational requirements into effective solutions.
Your scope will include eligibility and claims files, prior authorization setup, SFTP connections, platform configuration, data quality, and billing integrations.
This is a high-ownership leadership opportunity in a fast-changing environment where you’ll build scalable processes while continuously improving implementation quality and visibility.
The role is fully remote in the United States and reports to the SVP of Client Operations & Success.

• Technical implementation experience: 8+ years in technical implementation, technical operations, or SaaS delivery, including 3+ years managing senior or principal-level individual contributors.
• Leadership experience: Proven ability to build, manage, and develop high-performing implementation teams while maintaining accountability for delivery quality.
• Healthcare expertise: Hands-on healthcare implementation experience involving eligibility and claims files, SFTP, and TPA, health plan, or carrier partners.
• Payer knowledge: Strong understanding of payors and how to collaborate with payors on data and clinical integrations.
• Implementation operations: Experience designing team processes, escalation paths, tracking systems, or other operational structures that provide clear visibility across a large implementation portfolio.
• Scalable process building: Experience creating implementation processes, SOPs, and playbooks from scratch in a startup or growth-stage environment where priorities can change quickly.
• Portfolio management: Demonstrated experience managing multiple implementations simultaneously through go-live while maintaining ownership of timelines, quality, and delivery outcomes.
• Data and integration management: Hands-on experience managing file and integration setup, troubleshooting data or file issues, and monitoring data feed quality and volume through dashboards.
• Escalation management: Experience identifying when escalation is necessary and leading remediation efforts when implementations encounter significant issues.
• Project management: Strong project management skills with the ability to coordinate complex dependencies, timelines, stakeholders, and technical requirements.
• Communication: Ability to clearly communicate implementation status, risks, requirements, and decisions to both technical and non-technical stakeholders.
• Startup mindset: Comfortable working at startup speed and adapting processes as the organization and implementation volume grow.
• Preferred experience: Experience managing 20+ simultaneous implementations, working at a TPA, health plan, carrier, or healthcare consulting firm, or serving as a people leader who also personally owned complex or escalated implementations is a plus.