Enterprise Customer Success Manager

We are seeking an experienced Enterprise Customer Success Manager to build lasting relationships with enterprise clients and maximize the value they derive from advanced data management solutions. In this strategic, customer-facing role, you will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewals, and account expansion. You will act as a trusted advisor, aligning technology capabilities with business objectives to drive measurable outcomes and long-term customer success. Working closely with Sales, Product, Engineering, and Professional Services teams, you will coordinate initiatives that strengthen customer engagement and accelerate platform adoption. You will also lead executive-level discussions, identify growth opportunities, and proactively address risks to customer retention. This is an opportunity to combine technical expertise, commercial strategy, and relationship management in a collaborative, remote-first environment focused on innovation and data-driven decision-making.

• Professional Experience: At least five years of experience in Customer Success, Account Management, or a related customer-facing commercial role.

• Enterprise SaaS Expertise: Experience managing enterprise customers using data management platforms, preferably in SaaS or PaaS environments.

• Data Management Knowledge: Strong technical understanding of data governance, with familiarity with data quality, master and reference data management, data observability, or analytics solutions.

• Customer Portfolio Growth: Demonstrated success managing and expanding enterprise accounts, with measurable results in customer retention, product adoption, time-to-value, and CSAT/NPS.

• Commercial Negotiation: Direct experience managing renewals, expansions, and commercial agreements, including negotiations involving procurement, information security, and legal teams.

• Stakeholder Management: Proven ability to navigate complex enterprise organizations, build trusted relationships, and engage effectively with technical teams, business leaders, and senior executives.

• Cross-Functional Collaboration: Experience coordinating initiatives across internal departments and working with systems integrators or external partners to achieve customer objectives.

• Communication and Presentation: Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly and demonstrate their business impact.

• Business and Technical Acumen: A strong commercial mindset combined with the ability to connect platform capabilities to customer needs, strategic priorities, and revenue opportunities.

• Strategic Execution: Ability to work autonomously, prioritize competing demands, solve complex problems, and lead initiatives from planning through execution.

• Work Authorization: Must be currently authorized to work full-time in the United States. Employment visa sponsorship and transfers are not available for this position.