EverPro - Lead Product Manager

This is a senior product leadership role focused on shaping the next generation of AI-powered voice and customer engagement solutions. You will own the product strategy, roadmap, and execution for an AI voice and receptionist product while helping define a broader voice product line. The role sits at the intersection of AI, SaaS workflow automation, voice technology, customer experience, and platform integration. You will work closely with engineering, AI and platform teams, design, sales, customer success, and business leaders to turn customer needs into scalable products. You will also help integrate voice capabilities across a portfolio of vertical SaaS solutions serving small and midsize service businesses. This is an opportunity to bring structure, commercial focus, and product discipline to a strategically important and rapidly evolving product area.

• 10+ years of product management experience, including ownership of complex SaaS products, platforms, or capabilities.

• Demonstrated experience leading product strategy and execution in highly cross-functional environments.

• Experience with AI, voice, conversational products, communications platforms, workflow automation, customer engagement, or related technologies strongly preferred.

• Strong customer discovery skills and the ability to translate qualitative and quantitative insights into actionable product decisions.

• Experience partnering closely with engineering teams on integrations, APIs, data workflows, platform capabilities, or other technically complex products.

• Strong analytical and prioritization skills, including the ability to define product metrics, assess adoption, and use data to guide investment decisions.

• Commercial understanding of how product decisions affect packaging, adoption, retention, customer value, and revenue growth.

• Excellent communication and stakeholder-management skills, with the ability to align executives, engineers, product teams, sales, customer success, and other partners.

• Ability to operate effectively in ambiguous, rapidly changing, or newly integrated product environments.

• Strong understanding of SaaS product development and the ability to balance immediate customer needs with longer-term platform strategy.

• Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is a plus.

• Familiarity with AI agents, LLM-powered workflows, speech-to-text, text-to-speech, call analytics, or automation platforms is beneficial.

• Experience integrating acquired products into broader product portfolios is a plus.

• Experience serving SMB customers, particularly within home services, field services, construction, pest control, lawn care, HVAC, plumbing, or related industries, is desirable.

• Ability to work remotely and collaboratively across distributed teams and time zones.

• Must be eligible to work without sponsorship in the United States or Canada; occasional travel to company offices or headquarters may be required.