[Instituição de Pagamento] Analista SRE Pleno

This is a mid-level Site Reliability Engineering role focused on ensuring the availability, performance, and reliability of financial and payment technology solutions.
You will proactively monitor critical payment flows, investigate incidents, and help maintain a resilient and efficient production environment.
The role combines operational excellence with cloud infrastructure, database performance, incident management, change management, and continuous improvement.
You will work closely with infrastructure, product, technology, and leadership teams to keep services stable and meet contracted SLA and uptime expectations.
Your work will directly support secure and reliable payment experiences for businesses and individuals within a regulated financial environment.
The position offers an opportunity to contribute to the evolution of a growing payment institution while strengthening operational processes, documentation, and technical practices.
You will thrive in this role if you are analytical, proactive, collaborative, and motivated by solving operational challenges in a technology-driven financial ecosystem.

• Professional experience in Site Reliability Engineering, production support, infrastructure, systems operations, or a related technology discipline.

• Strong understanding of system availability, performance, monitoring, incident management, and operational reliability.

• Experience creating, configuring, and evaluating monitoring alerts and maintaining technical knowledge bases.

• Ability to analyze application and database performance, with practical knowledge of SQL maintenance routines.

• Experience supporting cloud environments and coordinating infrastructure resource sizing and system updates.

• Familiarity with change management processes, formal change requests, version releases, patches, and production deployments.

• Ability to investigate incidents systematically, collect technical evidence, identify root causes, and escalate critical issues appropriately.

• Strong organizational skills for managing operational calendars, documentation, procedures, and multiple concurrent priorities.

• Excellent communication and collaboration skills, with the ability to interact effectively with infrastructure, product, technology, and leadership teams.

• Proactive mindset focused on identifying risks before they become incidents and continuously improving operational processes.

• Strong sense of responsibility, attention to detail, and commitment to security, reliability, governance, and regulatory compliance.

• Comfortable working in a regulated financial and payments environment where operational controls and formal approvals are essential.