Modern Trade Account Specialist

IndiaRemoteFull-timemid

OtherAccount Specialist

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Quick Summary

Key Responsibilities

Serve as the primary operational contact for assigned Modern Trade customers, handling order-related and service matters. Manage the end-to-end order process, including order entry, tracking,

Technical Tools

OtherAccount Specialist

This role focuses on managing Modern Trade customer accounts and ensuring smooth, reliable order fulfillment from start to finish. You will serve as a key operational contact for customers, coordinating closely with account managers and internal teams. The position combines customer service, order management, supply chain coordination, and commercial support. You will help resolve service issues, monitor inventory and deliveries, and maintain strong customer relationships. The role also supports promotions, product launches, business reviews, and joint customer initiatives. It offers a collaborative environment where operational excellence and continuous improvement directly contribute to customer satisfaction and business performance.

The Modern Trade Account Specialist is responsible for keeping customer operations running smoothly, coordinating across functions, and supporting account-level business objectives. Key responsibilities include:

Serve as the primary operational contact for assigned Modern Trade customers, handling order-related and service matters.
Manage the end-to-end order process, including order entry, tracking, fulfillment, and delivery coordination.
Monitor order status, inventory availability, delivery timelines, and service levels to ensure customer satisfaction.
Coordinate with supply chain, logistics, finance, distributors, and customer teams to resolve stock, order, delivery, and service issues.
Work closely with Account Managers to support joint business plans, promotions, product launches, and customer-specific requirements.
Facilitate clear and timely communication between customers, distributors, account teams, and internal functions.
Track and resolve customer claims, deductions, invoice queries, and related commercial issues.
Prepare and maintain reports covering orders, sales performance, service levels, and overall account health.
Support customer reviews, business meetings, performance tracking, and follow-up activities.
Identify opportunities to improve customer service, order management, processes, and operational efficiency.

Requirements

~1 min read

The role requires strong operational coordination skills, customer focus, and the ability to manage multiple stakeholders and priorities in a fast-paced commercial environment. Candidates should demonstrate:

Experience in customer service, account operations, order management, sales operations, supply chain coordination, or a related commercial function.
Understanding of Modern Trade customer operations and order fulfillment processes.
Experience coordinating with internal teams such as supply chain, logistics, finance, sales, and customer-facing functions.
Strong organizational skills and the ability to manage orders, issues, claims, and follow-ups accurately.
Ability to monitor inventory, service levels, deliveries, and account performance.
Strong communication and stakeholder-management skills across customers, distributors, account managers, and internal teams.
Analytical skills for preparing reports, monitoring performance, and identifying operational issues.
Problem-solving mindset with a proactive approach to resolving customer and service challenges.
Ability to support promotions, product launches, business reviews, and joint business planning activities.
Strong attention to detail and commitment to customer satisfaction and operational excellence.
Ability to work effectively in a collaborative, cross-functional, and remote environment.