Network Operations Resident Engineer

United StatesRemoteFull-timemid

Network Operations EngineerInfrastructure & Cloud

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Requirements Summary

You should bring substantial experience supporting enterprise-scale network infrastructure, with strong technical expertise in switching, routing, wireless technologies, and network modernization.

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Network Operations EngineerInfrastructure & Cloud

As a Network Operations Resident Engineer, you will help maintain and optimize large-scale enterprise networking environments, ensuring reliability, performance, and operational continuity. You will serve as a trusted technical advisor, partnering with customer teams and network engineering specialists to resolve complex issues and support critical infrastructure initiatives. The role combines hands-on network operations with technology modernization, lifecycle management, and large-scale migration projects. You will work across campus switching, routing, wireless networking, and AI-driven network assurance technologies. Your expertise will help reduce operational risk, improve user experience, and strengthen network scalability. This remote opportunity is suited to an experienced engineer who thrives in customer-facing environments and is committed to technical excellence and continuous improvement.

In this role, you will oversee day-to-day enterprise network operations while supporting infrastructure upgrades, modernization initiatives, and strategic technical projects. You will collaborate with customer stakeholders, vendor support teams, and engineering resources to maintain network stability and drive continuous improvement.

Serve as the primary technical resource for network operations, infrastructure initiatives, and customer-facing technical engagements.
Act as the main technical liaison between customer teams and network vendor support and engineering organizations.
Maintain, configure, troubleshoot, and optimize enterprise campus switching, routing, and wireless infrastructure.
Troubleshoot complex Layer 2 and Layer 3 issues involving VLANs, spanning tree, link aggregation, routing, multicast, and high-availability technologies.
Support enterprise switching platforms, including EX Series and QFX Series, as well as relevant SRX security and MX routing platforms.
Assist with network software upgrades, hardware replacements, infrastructure refreshes, capacity expansion, and lifecycle management activities, including return merchandise authorization (RMA) coordination.
Support network migration and transformation initiatives, including transitions from legacy environments to modern cloud-managed networking platforms.
Plan and validate network changes by developing implementation plans, testing procedures, rollback strategies, and operational runbooks.
Support EVPN/VXLAN architectures where applicable and assist with the deployment and activation of new network services.
Operate and optimize wireless and AI-assisted networking solutions using Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
Analyze network health, service-level indicators, client performance, and user experience metrics to identify issues proactively and recommend improvements.
Lead investigations into critical network incidents, perform root cause analysis, coordinate escalations, and implement corrective and preventive actions.
Monitor operational performance and produce reports on incidents, service trends, risks, project progress, and improvement opportunities.
Maintain network documentation, configuration standards, troubleshooting guides, and operational procedures.
Deliver technical and executive status updates, participate in operational reviews, and communicate project risks and progress to stakeholders.
Provide knowledge transfer and technical mentoring to customer personnel.
Identify opportunities for automation and promote best practices in enterprise network deployment, operations, and lifecycle management.

Requirements

~2 min read

You should bring substantial experience supporting enterprise-scale network infrastructure, with strong technical expertise in switching, routing, wireless technologies, and network modernization. Success in this role also requires excellent troubleshooting skills, clear communication, and the ability to work independently while building trusted relationships with customer stakeholders.

At least 5 years of experience supporting large-scale enterprise network environments.
Strong hands-on experience with enterprise switching and routing technologies, including EX Series and QFX Series platforms.
Experience supporting large campus network deployments and production networking environments within highly visible enterprise organizations.
Strong understanding of Layer 2 and Layer 3 networking concepts, including VLANs, spanning tree, link aggregation, multicast, and high-availability technologies.
Experience with routing protocols such as OSPF and BGP.
Familiarity with Juniper networking platforms, including SRX300 Series, SRX400 Series and newer mid-range SRX models; MX204, MX301, MX304, MX240 and MX480 routing platforms; EX3400, EX4000 Series and EX4650 switching platforms; and QFX5120 switches.
Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI, including the use of analytics and AI-driven insights to identify and resolve network issues.
Experience supporting large-scale wireless deployments, wireless modernization, and migrations from legacy environments to Mist-managed solutions.
Experience with large-scale network migrations, upgrades, infrastructure refreshes, and modernization projects.
Strong troubleshooting, fault isolation, incident management, and root cause analysis capabilities.
Experience coordinating technical escalations and working with networking vendor support and engineering teams.
Ability to develop implementation plans, validation procedures, rollback plans, operational runbooks, and technical documentation.
Strong customer-facing communication, stakeholder relationship management, presentation, and knowledge-transfer skills.
Ability to work independently, provide technical guidance, and act as a trusted advisor to customer technical teams.
Must be based in the United States and legally authorized to work in the country.