Pessoa Technical Customer Success Sênior (StackSpot)

This role combines deep technical expertise with customer success to drive adoption and long-term value from an advanced engineering platform.
You will lead technical onboarding, discovery, training, workshops, demonstrations, and ongoing customer engagement.
The position requires close collaboration with customers to identify development challenges and prioritize relevant technical use cases.
You will help accelerate time-to-value by creating effective technical journeys and demonstrating tangible value early in the customer lifecycle.
The role also connects customers with product and engineering teams, translating technical feedback into actionable improvements.
You will contribute to scalable playbooks, knowledge resources, adoption metrics, and governance practices.
This is a fully remote opportunity in a collaborative, innovative environment where technical expertise, empathy, and continuous learning are highly valued.

• Practical experience setting up enterprise technology platforms and automating integrations.
• Hands-on experience with generative AI tools and AI agents applied to software development.
• Ability to analyze logs, instrument metrics, and interpret product usage data to support customer success decisions.
• Experience facilitating technical training sessions and workshops for audiences with different levels of technical knowledge.
• Experience delivering technical demonstrations and executive-level presentations.
• Previous experience in roles such as Technical Customer Success, Forward Deployed Engineer (FDE), Sales Engineer, Implementation Specialist, or Solution Architect within B2B SaaS or advanced technology environments.
• Strong technical communication skills, with the ability to translate complex concepts into clear and accessible explanations.
• Strong customer orientation, empathy, and the ability to build trusted relationships with technical and business stakeholders.
• Ability to work autonomously, prioritize competing demands, and operate effectively in ambiguous environments.
• Continuous improvement mindset and interest in experimenting with new technical processes and customer enablement approaches.
• Familiarity with DevOps practices, CI/CD, and software engineering platforms is desirable.
• Understanding of processes following code generation, including validation, automation, delivery, observability, and governance, is desirable.