Program Manager - Rare Disease

This role combines program leadership, people management, client engagement, and healthcare-focused operations in a purpose-driven environment. You will oversee teams responsible for delivering high-quality customer and patient support while ensuring programs operate efficiently and consistently. The position involves managing reimbursement, compliance, education, and clinical patient support programs from design through ongoing evaluation. You will coordinate projects, develop protocols and resources, monitor performance, and identify opportunities for operational improvement. Strong collaboration with clients and cross-functional teams will be essential to maintaining successful program delivery. The role also offers the opportunity to contribute to recruiting, quality initiatives, reporting, and strategic operational decisions. You will work in a remote environment while supporting programs that contribute to improved access to healthcare and patient services.

• University degree in Business Administration, Science, Healthcare, or a related discipline, or equivalent professional experience.
• At least 3 years of experience in the pharmaceutical, biotechnology, healthcare, or related industries.
• At least 2 years of experience in project or program management.
• At least 2 years of people management experience, with the ability to lead, coach, and support team members effectively.
• Experience managing client relationships is an asset, particularly in healthcare or service-oriented environments.
• Experience with reimbursement programs is desirable.
• Science or healthcare experience is an advantage, while an RN/RPN designation may be an asset or required for specific programs.
• Strong knowledge of the pharmaceutical distribution environment and familiarity with automated warehouse operating systems.
• Strong business and financial acumen, supported by analytical and mathematical skills.
• Excellent written and verbal communication skills, including the ability to interact effectively with customers, patients, peers, clients, and cross-functional teams.
• Strong leadership, interpersonal, organizational, presentation, and problem-solving skills.
• High attention to detail and the ability to consistently manage priorities and meet deadlines.
• Proactive approach to identifying issues and resolving operational challenges efficiently.
• Proficiency with Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.
• Bilingual communication skills are an asset.
• Comfort communicating with unilingual English-speaking customers, patients, and colleagues is required.