Senior Automation & AI Implementation Specialist

IndiaRemoteFull-timesenior

Implementation SpecialistCustomer Success

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Requirements Summary

Previous experience implementing workflow automation and process improvements specifically within law firms. Strong hands-on experience with AI implementation, business process automation,

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Implementation SpecialistCustomer Success

The Senior Automation & AI Implementation Specialist will lead the adoption of artificial intelligence and workflow automation across a U.S.-based law firm. This fully remote opportunity is ideal for a highly autonomous technical professional who can identify operational inefficiencies and turn them into practical, scalable solutions. You will assess existing processes, build AI-powered workflows, and connect essential business applications to streamline daily operations. Working with leading LLMs, automation platforms, APIs, and AI-assisted coding tools, you will improve reliability, reduce manual work, and develop customized internal solutions. You will own projects end-to-end, from identifying problems and designing solutions to implementation, testing, and continuous optimization. With direct access to firm leadership, you will have the opportunity to make a measurable impact on operational efficiency and digital transformation.

Audit existing workflows across the firm to identify inefficiencies, bottlenecks, and opportunities for AI adoption, automation, and process improvement.
Independently design, build, implement, and optimize AI-powered workflows that improve productivity and streamline legal operations.
Troubleshoot, repair, and enhance existing automations and integrations to improve reliability, performance, and maintainability.
Develop and maintain integrations across Clio, Lawmatics, Slack, Gmail, Dialpad, Hubstaff, Agorapulse, and other relevant business applications.
Build and manage automation workflows using Zapier and n8n, developing more customized solutions when standard integrations are insufficient.
Use APIs, webhooks, and custom development to connect systems, address technical limitations, and create tailored internal tools.
Leverage Claude Code and other leading large language models (LLMs) to accelerate development, troubleshoot systems, modify code, and implement AI-driven business processes.
Take full ownership of automation projects, from problem identification and solution design through implementation, testing, deployment, and ongoing improvement.
Proactively identify opportunities to improve operational efficiency without relying on detailed instructions or constant supervision.
Ensure that implemented solutions address business needs, integrate effectively with existing systems, and remain reliable over time.

Requirements

~2 min read

Previous experience implementing workflow automation and process improvements specifically within law firms.
Strong hands-on experience with AI implementation, business process automation, and operational optimization.
Demonstrated experience using large language models such as Claude, ChatGPT/OpenAI, Gemini, or comparable tools to build AI-powered workflows and business process solutions.
Experience integrating LLMs into business processes using APIs, webhooks, n8n, Zapier, or custom development.
Proficiency with AI-assisted coding tools to troubleshoot existing systems, write or modify code, connect APIs, and implement solutions efficiently.
Practical experience with Clio and Lawmatics.
Experience integrating business platforms such as Slack, Gmail, Dialpad, Hubstaff, and Agorapulse, or comparable tools.
Strong technical knowledge of APIs, system integrations, and custom software or internal tool development.
Excellent analytical and troubleshooting skills, with the ability to diagnose broken automations and implement effective, lasting fixes.
Ability to independently identify inefficient processes, evaluate available technologies, and select appropriate technical solutions.
Strong project ownership and execution skills, with the ability to manage initiatives from initial assessment through deployment and ongoing optimization with minimal direction.
Excellent English communication skills and the ability to collaborate effectively with firm leadership and other stakeholders.
Availability to maintain partial overlap with U.S. business hours; full overlap is not required.
Willingness to use Hubstaff for time tracking during working hours.