ServiceNow Business Analyst

As a ServiceNow Business Analyst, you will bridge business needs and technical delivery across ServiceNow projects and workstreams. You will engage directly with clients and users to understand requirements, processes, pain points, and desired outcomes. Working closely with development teams, you will translate complex requirements into practical ServiceNow solutions and functional designs. You will contribute throughout the project lifecycle, from current-state analysis and future-state design through testing, training, and implementation. The role also provides opportunities to assess existing implementations and recommend improvements that drive greater efficiency and innovation. This is a collaborative consulting environment where strong communication, analytical thinking, and ServiceNow expertise are essential to delivering meaningful results.

• Active and maintained Secret Federal or DoD security clearance.
• At least 2 years of professional experience.
• Bachelor’s degree or equivalent professional experience.
• Experience with Software Development Lifecycle (SDLC) methodologies, deliverables, and controls.
• Experience working in an Agile environment, with Agile, Scrum, or SAFe certification preferred.
• Knowledge of ServiceNow modules and capabilities such as GRC, SPM, ITSM, App Engine, and Scoped Apps.
• Technology consulting experience with the ability to define requirements, lead client meetings, facilitate UAT, and conduct user training.
• ServiceNow certification such as CSA, CIS, or CAD is preferred.
• Hands-on experience configuring ServiceNow solutions is a plus.
• Strong verbal and written communication, analytical reasoning, problem-solving, interpersonal, and collaboration skills.
• Ability to establish rapport and work effectively with stakeholders at different organizational levels.
• Strong attention to detail and ability to manage multiple project deliverables.
• Knowledge of other low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, or Tableau, is a plus.
• General understanding of financial management concepts, including financial operations, financial innovation, internal controls, and risk management, particularly within a federal environment, is desirable.