Telesales Associate - Remote (CA)

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role.

• →   Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales    conversions.
• →   Efficiently navigating our order entry system(s) as necessary
• →   Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
• →   Accurately documenting interaction details
• →   Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• →   Build rapport and establish positive relationships with customers to foster trust and loyalty.
• →   Staying educated on corporate initiatives, market changes and process changes.
• →   Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.

•    High school diploma or equivalent (College or university education is a plus)
•    Proven track record in sales, preferably in a call center or Telesales environment
•    Excellent verbal communication skills with the ability to build rapport and engage customers.
•    Persuasive and confident sales approach with strong negotiation skills
•    In depth knowledge/understanding of sales processes
•    Active listening and consultative selling abilities
•    Results-oriented mindset with a focus on achieving and exceeding sales targets.
•    Strong computer skills with the ability to utilize multiple systems simultaneously
•    Must be available to workdays/times as required by business needs - 4 weekdays and 1 weekend day
•    Must have access to reliable high-speed internet, hardwired connection is recommended

Just Energy is committed to fostering an inclusive and accessible work environment.  We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.
This posting is for an existing vacancy.  Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.

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