Kaniksu Community Health

• Medical, Dental, Vision, and Life insurance

• Education Assistance and Guided Career Pathways

• 4% 401K employer match

• Year-round, affordable on-site childcare at KCH Kids' Club

The Kaniksu Community Health Referral Coordinator – Behavioral Health is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

Under the direction of the KCH Director of Nursing, Manager of Patient Experience, and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day of a Referral Coordinator – Behavioral Health might include:

• Manage all internal and external referrals for KCH Behavioral Health Services (including psychiatric medication management and counseling services). Ensure all referrals are properly documented in the EMR system and proper tracking is in place.

• Upon receipt and submission of a psychiatric medication management referral, contact all patients to schedule and perform their Behavioral Health Onboarding and scheduling with the appropriate provider.

• Upon receipt and submission of a counseling referral, contact all patients to ensure each patient has had their Behavioral Health Onboarding and initial evaluation performed and that the patient is connected to the Behavioral Health Administration Team for discussion of services and scheduling.

• Ensure that defined processes are followed; look for process improvement opportunities to report to the PCMH team on a monthly basis.