Manager, Production Operations

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

The Production Manager is an operations leadership role within the Supply Chain Operations organization, based in Monroe, CT. The role leads end-to-end production operations and aligns capacity, inventory health, and execution with demand forecasts and business priorities. This position plans, coordinates, and oversees day-to-day production activities while ensuring quality, efficiency, and safety standards are met. The Production Manager is a member of the Supply Chain leadership team and reports to the Senior Manager of Supply Chain.

KEY RESPONSIBILITIES 

• Lead the Production team to ensure consistent execution of operations, safety standards, and performance expectations
• Provide leadership updates on production performance, capacity, risks, and improvement initiatives
• Partner with Supply Chain Operations leadership to align production schedules, demand forecasts, and inventory targets
• Track productivity and labor performance by monitoring quotas, maintaining workforce statistics, and updating performance dashboards
• Improve workflow efficiency by monitoring end-to-end production processes, identifying bottlenecks, and implementing continuous improvements
• Lead cross-functional efforts to improve throughput and scalability by assessing production workflows at a systems level
• Manage and support internal systems and tools used in production operations
• Establish, implement, and enforce policies and procedures to ensure consistent adherence to quality standards
• Maintain a safe, clean, and compliant work environment by enforcing safety protocols, equipment controls, and regulatory requirements
• Resolve personnel and operational issues through analysis, investigation, and implementation of effective corrective actions
• Use systems such as NetSuite, Salesforce, Oracle, and ADP to generate reports, analyze data, and recommend process improvements
• Review and approve employee timecards in accordance with company policies
• Promote collaboration and clear communication across departments to achieve operational and organizational goals

• Demonstrated experience in production or operations management, including oversight of assembly and quality control teams
• Proven ability to lead, coach, develop, and manage employees
• Experience with ERP and CRM platforms such as Oracle, Salesforce, or similar systems
• Technical proficiency in hardware diagnostics, system imaging, and device configuration
• Working knowledge of Bash scripting and/or Windows batch scripting
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills, with the ability to collaborate effectively across teams