Program Manager II

United States·Kansas CityRegular - Full Timemid

OperationsProject Manager

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OperationsProject Manager

Enabling critical work and rubbing shoulders with the scientists who are contributing to the impact of our world’s health – that is what people on our Program Management team at KCAS Bio get to do every day. If that gets you excited too, then maybe working on our Program Management team is the spot for you.

When you work as a Program Manager II at KCAS, you get to further our mission by managing client programs within a business unit, serving as a primary point of contact for clients while driving program execution, communication, and overall client satisfaction. You will work closely with Laboratory Directors, laboratory managers, and Business Development to manage contracted work, anticipate client needs, and proactively address risks.

Our Program Management team partners across operations, quality, and commercial functions to ensure alignment between client expectations and laboratory execution, supporting high-quality delivery of bioanalytical services.

Serve as the primary point of contact for assigned clients, managing relationships and ensuring high levels of client satisfaction

Lead program oversight, ensuring alignment between client expectations, study execution, and timelines

Proactively identify risks and develop mitigation strategies to ensure program success

Act as a strategic liaison between clients and internal teams, balancing priorities and driving solutions

Communicate program status, risks, and key updates to both clients and internal leadership

Independently address client questions, concerns, and escalations

Lead scope definition for new work from existing clients in partnership with Business Development

Support pricing strategy discussions and assist with quotes and change orders

Maintain accurate and up-to-date client and program data within tracking systems

Drive forecasting of client work and support revenue visibility

Mentor and provide guidance to more junior Program Managers as needed

Perform all aspects of the job in a way that supports company brand and supports company mission, vision, and values

Bachelor’s degree or equivalent work experience

Minimum of 2–4 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects

Demonstrated experience managing client relationships and program execution

Strong project management and organizational skills

Excellent communication and stakeholder management skills

Ability to proactively identify risks and drive solutions

Ability to manage multiple complex programs simultaneously

Strong attention to detail and execution discipline

(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)

WHO YOU ARE

You will thrive at KCAS Bio if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.

WHAT YOU’LL GET

Our benefits include, and extend beyond, the traditional package. At KCAS Bio, you will enjoy company sponsored events like food trucks, family days and spirit days. You will grow in your career with KCAS University. You will be able to connect with like-minded employees to further the KCAS Bio approach to key areas such as wellness, inclusion, and community outreach. You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.

Learn more about the Benefits at KCAS Bio

WHO WE ARE

We are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields. Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another’s growth. At KCAS Bio, we advance both great science AND great people.

Learn more about what it is like to work at KCAS Bio

KCAS Bio is proud to be an Equal Opportunity Employer. Among other things, we provide equal employment opportunities without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, or any other legally protected category; we recruit qualified candidates without regard to citizenship status based on internal processes that enable us to hire the right candidates consistent with the appropriate U.S. Immigration framework; and (3) we work with and provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs, observances, and practices. Anyone who needs a reasonable accommodation may send an email to kcasrecruiting@kcasbio.com or call 913-248-3000 (for TTY assistance call 711) and ask for Human Resources.

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