Order Management Specialist

KDCI Outsourcing is growing rapidly and is seeking a detail-oriented and highly motivated Order Management Specialist to join the team. This role is responsible for overseeing the complete order lifecycle — from initial order entry to final delivery — while ensuring accuracy, efficiency, and excellent customer service throughout the process.

The ideal candidate has strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities in a fast-paced environment. This role serves as a key liaison between customers, sales, inventory, logistics, and external partners to ensure timely and accurate order fulfillment.

• Manage the end-to-end order-to-cash process, coordinating with customers, distributors, and internal stakeholders.

• Handle a variety of order types with varying levels of complexity and volume.

• Oversee order entry, order processing, invoicing, and return merchandise authorization (RMA) activities.

• Ensure all order details, pricing, and delivery instructions are accurate and properly documented.

• Deliver exceptional customer service through proactive communication and timely issue resolution.

• Provide accurate order updates, shipment tracking information, and delivery status notifications.

• Coordinate with external partners and vendors to ensure proper fulfillment and delivery execution.

• Collaborate with internal teams to forecast inventory requirements and support delivery timelines.

• Coordinate with logistics and supply chain teams to ensure smooth order fulfillment processes.

• Proactively identify and resolve fulfillment delays or operational issues.

• Maintain accurate records within ERP, CRM, and order management systems.

• Prepare and distribute daily and weekly order status reports to stakeholders.

• Ensure high accuracy in data entry, documentation, and reporting activities.

• Support ad hoc operational and administrative tasks as needed.

• Contribute to process improvements that enhance order accuracy and customer satisfaction.