Order Management Specialist

We are looking for a motivated, detail-oriented and customer-focused Order Management Specialist to join our team.

In this role, you will take ownership of dedicated B2B accounts and manage the full order-to-cash process from invoicing to delivery coordination and after-sales support.
You will work closely with sales, warehouse, logistics partners and customers to ensure smooth operations and an outstanding customer experience.
We are looking for someone who works well in a dynamic environment, can manage multiple priorities effectively, and approaches operational challenges with a proactive mindset. The ideal candidate is organized, adaptable, communicative and eager to learn and grow within a fashion company.
This is an exciting opportunity to gain hands-on experience across several business functions and become part of a young and ambitious team.

Responsibilities

• Manage dedicated B2B customer accounts throughout the full order-to-cash process
• Process and fulfill wholesale orders while ensuring accuracy and on-time delivery
• Coordinate outbound shipments with warehouses, logistics providers, forwarders and customers’ logistics teams
• Monitor order status and handle day-to-day communication with customers regarding deliveries, invoicing and operational topics
• Prepare customer invoicing, monitor outstanding balances and handle AR-related queries
• Support after-sales activities including returns, repairs and issue resolution
• Collaborate cross-functionally with sales, finance and operations teams to ensure smooth workflows
• Maintain accurate customer and order data in ERP systems and internal databases

Requirements

• Bachelor’s degree in Economics, Business Administration or another relevant field
• Minimum 1 year of experience in a similar order management, customer service or operations role
• Strong English communication skills, both written and verbal (minimum B2 level)
• Ability to work independently while also being a reliable team player
• Excellent organizational and multitasking skills with strong attention to detail
• Proactive mindset and problem-solving attitude
• Ability to adapt quickly in a dynamic, fast-changing environment
• Strong Microsoft Excel and Google Workspace skills
• Experience working with ERP systems; Microsoft Dynamics Business Central is a plus
• Strong analytical and data management skills
• General computer literacy and confidence using multiple systems simultaneously

What We Offer

• Laptop and company mobile phone
• Young, open-minded and supportive team
• A dynamic work environment where your ideas and initiatives are valued
• Exposure to multiple areas of the business and real ownership from day one
• A purpose-driven company with a strong focus on sustainability