Account Manager (South East)

We are seeking a highly motivated and results-driven Account Manager to join our dynamic sales team at Keyloop. 

As an Account Manager, you will be responsible for maintaining and expanding relationships with an assigned portfolio of clients, ensuring client satisfaction, and driving sales growth. 

The ideal candidate should have a strong background in sales, excellent communication skills, and a deep understanding of SaaS products and services.

Manage and nurture relationships with an assigned portfolio of clients: owners / management teams and employees of local and regional car dealer organizations.

Takes responsibility for customer satisfaction at client’s decision maker unit and owner levels in his/her region.

To be accountable for clients and Keyloop colleagues, seeking to manage client expectations vs. the performance of Keyloop organization.

To be responsible for the performance of the total package of services and products of Keyloop in their region.

Responsible for a yearly turnover equivalent to the achievement of minimum performance quota

Grow existing accounts and bring on new accounts through a business mix relevant to role and local market.

Assimilates a good understanding of Keyloop products and services, utilising and leveraging internal product expertise with clients.

Targeted through Total Revenue Generated (TRG): a combination of deal profitability and first year reoccurring revenue, minus any legacy contract revenue that a new contract replaces within an existing client.

A proven track record of existing business sales gained in a technology solution sales environment where the ROI has been based on business process change/optimisation.

Able to demonstrate a professional structured sales approach incorporating Prospecting, Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques.

Able to analyse a market objectively and identify relevant target prospects.

An ability to develop existing accounts together with identifying and securing new business opportunities.

Highly computer literate and familiarity with CRM/SFA systems.

Well-developed commercial and financial acumen.

Development of annualised territory and sales plan.

Defines territory and sales plan on a monthly basis, over a 12-month timeline.

Responsible for planning own workload.

Plans prospect visits in an efficient way through effective time management.

Plans the sales process from initiation to winning.

Balances client expectations versus realistic and profitable performance for Keyloop. 

Self-management through allocating the right amount of time to the right activities.

Allocates time to the right prospects/ clients and stakeholders in order to develop new relationships and profitable business.

Takes accountability for client’s realisation of the full benefit of the purchased solution.

Comfortable initiating existing client relationships

Building and developing new customer relationships

Utilises people skills to convert opportunities into closed business.

Applies persistency to build existing client relationships and grow their confidence in Keyloop. 

Excellent communication skills: communicates solutions not problems.

Adapts quickly to new conditions in client interaction.

Converts prospects into clients.

Establish and build relationships through inherent people skills.

Develops and implements a rolling contact plan

Develops a broad understanding of the client’s business and breadth of understanding of current IT provision, linking these to Keyloop products and solutions.

Strong analytical skills

Ability to present complex problems in an easily understandable way for non-specialists.

Motivates internally to provide and deliver the best solution for the client.

Takes responsibility for problems and seeks to address them in a positive manner.

Shows flexibility in analysing and solving the client’s problems.

Convinces clients that appropriate IT systems are crucial to their business success.

Positions Keyloop as the most suitable and best solution in the market

Flexible and creative in identifying business opportunities.

Demonstrates confidence when presenting the benefits of Keyloop solutions.

Utilises client business understanding to leverage the power of the Keyloop solution.

Understands and applies a range of influencing and negotiation techniques to win business.

Adjusts sales strategy according to the situation.

Highly result driven: determined to achieve great sales results.

Establishes relationships with clients / prospects.

Seeks to achieve the highest quality for clients, attributable to Keyloop profitability.

Measures and drives customer satisfaction.

Identifies opportunities to sell Keyloop products and services, introducing technical expertise to maximise success.

Persistence in the pursuit and achievement of results.

Motivated, energetic, and flexible in approach to work, with flexibility in the application of these.

Focused on owning and completing the sales processes, not just specific tasks.

Evidence of high levels of commitment to clients, colleagues and Keyloop. 

Driving self to deliver a quality client experience: delivering above and beyond client expectations.

Applies diligence and tenacity in new client acquisition balancing this with an understanding when to walk away.

Motivates clients to use the Keyloop products and services through application of personal effort.

Strives to achieve client satisfaction.

Demonstrates stamina and resilience, is not daunted by adversity