Senior Collections Specialist

The provision of an excellent finance service is critical to the achievement of the Business Service Centre. This role reports to the Senior Credit Manager. Responsible for the coordination of the end-to-end collections activities in line with Keyloop policies and procedures you will apply your excellent subject matter knowledge to support a range of client accounts ensuring both our business partners and clients receive the best possible support to ultimately maximize cash flow for Keyloop.

Accountable for the collection of outstanding debts within the UK & Ireland. Proactively verbally contacts clients in a professional manner while maintaining and improving relations. Controls & manages all outstanding accounts receivables on a daily basis. Investigates historical data for outstanding debts. Takes action to encourage timely debt payments. Manages clients' queries and requests. Distributes statements and reminders as scheduled. Regularly updates account status records and collection efforts. Works closely with the billing team to help resolve customer disputes, issues, and data updates. Prepares and presents reports on collection activities and progress. Gathers supporting documents if legal enforcement is required. Supports and actively participates in the continual improvement of collection processes. Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels. Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.

The role also provides support to Senior Credit Manager where required and work on designated team initiatives and projects.

Minimum 2 years experience in Collections or/and OTC scope,  Proven track record as Collection Specialist or similar role is a plus Excellent communication skill (written and oral), Proven track record of negotiating payments and handling disputed charges, Experience in dealing with complex queries, Excellent business acumen for problem-solving, Competent in MS Word, Excel, and Outlook, Working knowledge of NetSuite and iController is advantageous, Ability to manage and prioritise workload; Able to work independently and to adapt to a fast-changing.