Kiddom5mo ago

USD 70000–100000/yr

Customer Success Manager (DC, Maryland, Virginia, North Carolina)

United StatesRemoteFull-timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

About Kiddom Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

Technical Tools

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About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

Build, manage, and foster relationships with our Virginia customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.

Serve as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia’s state and local needs.

Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators

Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals

Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth

Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.

Participate in onsite visits to support district initiatives, professional learning, and customer’s needs

Responsibilities will evolve with your ability to contribute to the team

Location in Virginia (preferably South Virginia)

BA or BS degree or higher

At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company

Experience using and/or implementing High quality instruction materials (HQIM)

Experience with set-up, configuration, or administration of a SAAS software product

Education field experience, and/or experience as a success manager in ed-tech

Strong empathy for educators

Passion for improving education equitably

Ability to travel 30% of the role

Deep familiarity with Virginia DOE standards, adoption cycles, and district procurement

Proven ability to manage complex, multi-stakeholder accounts across rural districts

Strong data fluency for driving adoption and renewals

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: December 12, 2025
First seen: March 26, 2026
Last seen: May 11, 2026

Posting Health

Days active: 45
Repost count: 0
Trust Level: 51%
Scored at: May 11, 2026

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Kiddom

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Kiddom is an education technology company that provides a comprehensive digital curriculum platform for K-12 schools and districts, integrating high-quality instructional materials with dynamic learning technology.

Employees

125

Founded

2015

Domain

kiddom.co

Jobs

View 19 jobs

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Salary

USD 70000–100000

per year