Product Operations Specialist

United States - San Franciscomid

ProductOperationsProduct Operations Specialist

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Quick Summary

Overview

Kikoff: A FinTech Unicorn Powering Financial Progress with AI At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security.

Technical Tools

ProductOperationsProduct Operations Specialist

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

About the Role

~1 min read

The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences. Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap.

This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation. You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience.

Responsibilities

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Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency.
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Support user research and interviews to help scope early product ideas and identify opportunities for improvement.
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Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves.
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Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed.
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Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.

0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome).
Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
Experience identifying or diagnosing issues using structured problem-solving approaches.
Strong written communication skills for documenting issues and collaborating with cross-functional partners.
Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly.
Curiosity for how products work under the hood and eagerness to learn technical debugging basics.
Strong Preference: Basic programming experience (SQL, Python, etc)

Base Range

$85,000—$110,000 USD

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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