Executive, Account Management

We are seeking a full-time Executive, Account Management who thoroughly understands the Vietnam Tourism Industry. AM will play a key role in sustaining our relationships with Partners, while ensuring Partners' product quality on KKday. 

Success in this position requires a strong background in Tourism, results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm.

Scope of work:

• Manage products onboarding 
• Manage accounts - own, develop and manage accounts in assigned destinations. Ensure that their products (content, rates and availability) are consistently optimized and competitive to maximize customer conversion
• Monitor the inventory and estimate the expected purchase quantity based on past sales records.
• Support tech backend system connection with partner's system.
• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (revenue management advice, marketing opportunities with KKday)
• Have thorough market intelligence: Understand the industry and its developments - very good knowledge of market trends, customer booking trends, partners’ rate structure and pros and cons of competitors’ model
• Review bad COGS products weekly and request to BD to deal with suppliers
• Optimize use of process and systems - Be familiar with full spectrum of business tools and ensure the team to use of the systems
• Other reasonable duties, as assigned
  

Qualification required:   

• Fresh graduates are welcome to apply
• Strong background in Tourism or E-commerce (>1 years), 
• Fluent English and Vietnamese speaker 
• Exceptional client service skills and enjoy working with people
• Data-driven, superior attention to detail
• Ability to work under pressure
• High energy, positive, professional attitude; take pride in work product
• Excellent written and verbal communication skills 
• Strong time management skills and ability to manage concurrent tasks efficiently
• Have great teamwork skills, as well as individual initiative
• Strong computer skills to include: Microsoft Office and experience in using OTA extranet (preferred)