Vice President, Client Partnerships

Own retention, renewals, expansion, and revenue performance across Kochava's existing customer portfolio.

Establish clear accountability for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion revenue, churn, and renewals.

Build proactive strategies to identify customer and revenue risk well ahead of renewal.

Develop systematic approaches to identifying and converting cross-sell and upsell opportunities across Kochava's expanding portfolio.

Partner closely with Sales to create coordinated strategies for growing Kochava's largest and highest-potential accounts.

Improve the predictability of existing-customer revenue through disciplined account planning, expansion pipeline management, and forecasting.

Build and strengthen relationships with leading advertisers, agencies, publishers, streaming platforms, and other participants across the digital advertising ecosystem.

Establish a strategic account planning framework for Kochava's largest and highest-potential customers.

Ensure Client Partners understand each customer's business model, marketing objectives, media strategy, technology stack, measurement needs, and growth priorities.

Develop multi-threaded relationships across marketing, user acquisition, growth, analytics, ad operations, data science, product, procurement, and executive leadership.

Build C-suite relationships and serve as an executive sponsor for Kochava's most strategic customers.

Establish an executive business review discipline focused on measurable business outcomes, strategic priorities, and opportunities to deepen the Kochava partnership.

Help customers move beyond individual products toward broader adoption of Kochava's measurement, analytics, optimization, and AI capabilities.

Identify opportunities to expand relationships across mobile and omnichannel measurement, CTV, incrementality, media mix modeling, optimization, and other Kochava solutions.

Ensure customers understand how Kochava can help connect media investment to measurable business outcomes across channels and devices.

Partner with Product and Product Marketing to translate Kochava's technology into compelling customer use cases and measurable business value.

Identify underutilized capabilities and develop strategies to increase adoption and solution penetration.

Turn successful customer outcomes into repeatable use cases that can be scaled across Kochava's customer base.

Recruit, develop, coach, and retain an exceptional Client Partnership organization.

Create a culture that combines **deep customer advocacy with commercial accountability.

Develop Client Partnership into strategic advisors who understand digital advertising, can engage senior executives, demonstrate measurable value, and identify opportunities to grow customer relationships.

Establish clear goals, performance standards, operating cadences, and career paths.

Continuously optimize account segmentation, coverage, capacity, and organizational structure as Kochava grows.

Leverage data, automation, and AI to improve customer insights, identify risk and growth opportunities, and allow Client Partners to spend more time strategically engaging customers.

The ideal candidate is equal parts digital advertising expert, customer advocate, commercial leader, operator, and people leader.

They understand that Kochava's opportunity extends far beyond servicing an existing implementation. Our strongest customer relationships are strategic partnerships where Kochava helps customers understand what's driving performance, connect media investment to business outcomes, optimize future investment, and take advantage of new capabilities across measurement, data, optimization, and AI.

This leader will build a Client Partnership organization that protects Kochava's existing customer base while making it a significant and sustainable source of future growth.