Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail Sales

Relationship Manager-TFE

 

JOB DESCRIPTION

To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.  Quality of advice given to customers as determined by customers and supervisor.  Speed and efficiency of service given.  Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value.  Cross-sale of assets products.  Back-up to relationship managers holding HNI relationships.  Ensure low attrition ratios.  Customer acquisition through referrals from existing customers.    Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks.  Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable.  Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

Sales & Business Development Enhance the deposit pool from existing and new customers. Drive sales of non-deposit products including Mutual Funds and Insurance. Achieve cross-selling targets progressively across product categories. Generate fee income through strategic product placement. Customer Relationship Management Deliver high standards of customer service and ensure customer satisfaction. Liaise with internal teams to ensure seamless customer service and delight. Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment. Branch Operations & Compliance Oversee branch administration and ensure adherence to regulatory compliance. Manage overall productivity and morale of branch team members. Ensure the branch meets its break-even targets and contributes positively to the P&L. Strategic Collaboration Work closely with product management, marketing, and other verticals for new product development and service enhancements. Contribute to sales initiatives and tactical planning. Leadership & Team Management Demonstrate strong leadership skills with a tactical focus. Balance strategic thinking with execution (Thinker:Doer ratio of 40:60). Foster a collaborative and performance-driven team culture.