HNW Relationship Manager (Payments team)

Description

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

1.  White-Glove Management of CardUp HNW Users

• Serve as the dedicated relationship manager for existing and newly acquired CardUp HNW clients, delivering a premium, high-touch service experience.
• Price new requests and renewals in accordance with the CardUp HNW pricing framework, exercising sound commercial judgement to balance client satisfaction with business objectives.
• Own the end-to-end onboarding process for HNW accounts — from initial account setup and payment configuration through to go-live.
• Proactively facilitate compliance and KYC approvals, liaising with internal teams to ensure a seamless and timely experience for clients.
• Build deep, long-term relationships with HNW clients, acting as their trusted point of contact, anticipating their needs before they arise, and safeguarding retention of the book.

2.  Acquire New CardUp HNW Users

• Originate net new HNW users from your own professional and personal network, and through proactive outbound prospecting.
• Own and convert inbound HNW leads, working with the marketing team to qualify demand and shape targeted campaigns for this segment.
• Tap referral channels — including Funding Societies' investor base and relevant partners such as wealth advisors and family offices — to open warm introductions.
• Drive acquisition conversations from initial qualification through to onboarding, maintaining an exceptional client experience throughout.

3.  Grow Volume and Win Back Users

• Upsell existing HNW users to additional payment types — such as tax, property, insurance, education and other large recurring expenses — to increase each client's annual payment volume.
• Build account plans for priority clients, mapping their full range of eligible payments and the rewards opportunity CardUp can unlock.
• Identify and re-engage users who have lapsed following recent pricing changes, using the HNW pricing framework and a premium service proposition to win back their volume.
• Track and report on pipeline, acquisition, upsell and win-back performance, feeding client insights back to marketing and product to sharpen targeting and the HNW proposition.

• 4–6 years of experience in private banking, wealth management, financial advisory, or HNW client relationship management.
• Demonstrated track record of managing and growing a portfolio of high-net-worth clients with measurable business outcomes.
• Prior experience in fintech, payments, or investment products is a strong advantage.
• An established network among HNW individuals, family offices, or their advisors in Singapore is a strong advantage.
• Familiarity with compliance, KYC/AML processes, and the regulatory environment for financial products in Singapore.

• Exceptional interpersonal and communication skills — you are credible, polished, and able to build trust with senior, high-net-worth individuals quickly.
• Commercial acumen and a business-development mindset — able to open doors, grow wallet share and win back relationships without being pushy or transactional.
• Strong organisational skills and attention to detail, with the ability to manage multiple client relationships and workflows simultaneously.
• A self-driven, entrepreneurial mindset — comfortable owning targets and operating with ambiguity in a lean, fast-moving team.
• Data-driven approach to pipeline management and performance tracking.