Client Services & Onboarding Operations Manager

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering effective, convenient, and child-centric ABA therapy designed around each child’s unique strengths, needs and goals. At Kyo, our mission is rooted in a commitment to making every moment count for the children and families we support.

• Leads and optimizes the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
• Manages, coaches, and develops a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
• Acts as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.

• Career Growth & Competitive Pay: Build your career with clear growth opportunities, professional development support, and competitive wages.
• Time Off & Everyday Support: Enjoy paid vacation and holidays, plus cell phone stipends to support your day-to-day work.
• Comprehensive Benefits: Medical, dental, vision, and life insurance, and 401(k) program with company match.
• A Supportive Team Culture: Join a collaborative, team-based environment grounded in strong professional support and development.

• Education & Experience: Bachelor's degree or equivalent combination of education and experience, with 4–6+ years in client services, healthcare operations, customer success, onboarding, or healthcare administration.
• People Leadership: 2+ years of people management experience, including performance management, coaching, and team development, with proven success leading distributed or offshore teams.
• Process & Systems Leadership: Demonstrated success leading operational processes, driving continuous improvement initiatives, and leading change management for enterprise software implementations (e.g., Salesforce, Zendesk, ERP integrations).
• AI & Automation: Proven experience leveraging AI and automation tools (e.g., ChatGPT, Gemini, Claude) to optimize workflows while maintaining data integrity and security.
• Technology Adoption: Demonstrated success driving organizational adoption of new tools, including the ability to communicate the "why" behind new technology and troubleshoot resistance.
• Analytics & Judgment: Strong analytical, organizational, and problem-solving skills, with the ability to manage sensitive client information with professionalism and discretion.
• Communication: Exceptional written and verbal communication skills, with proficiency in CRM, operational systems, and productivity platforms.
• Work Environment: Ability to work independently and effectively in a fast-paced, high-growth remote environment with changing priorities.