Document Remediation Specialist

Join a team that makes information accessible to everyone. As a Document Remediation Specialist, you'll be at the heart of our translation and accessibility workflow — converting client documents into fully ADA-compliant, screen reader-ready PDFs that serve blind and visually impaired audiences. You'll work alongside an existing team of specialists, collaborating daily with U.S.-based Project Managers and DTP teams to ensure every document we deliver meets state law requirements and WCAG accessibility standards.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What You'll Do

Document remediation & PDF accessibility

• Receive translated documents in various file formats and prepare them for PDF conversion
• Apply ADA tags, logical reading order, and structural markup to converted PDF files using tools such as Adobe Acrobat Pro and CommonLook
• QA completed documents using screen reader software (e.g. JAWS, NVDA) to verify content is fully readable for blind and visually impaired users
• Remediate complex layouts including multi-column text, tables, images, charts, and forms to ensure accurate reading order
• Maintain consistent output quality across high volumes of documents within client deadlines

Accessibility compliance & quality assurance

• Ensure all remediated documents meet ADA, WCAG 2.1/2.2, and Section 508 standards, as well as applicable state law requirements
• Identify accessibility barriers within documents and apply corrective actions in line with best practices
• Follow established quality checklists and internal accessibility guidelines for every file type handled
• Flag compliance risks or tagging ambiguities and escalate as needed to the team lead or Project Manager

Collaboration & workflow

• Work closely with Project Managers and DTP Specialists to receive files, meet turnaround targets, and communicate status updates
• Coordinate with the existing ADA Specialists to maintain consistent tagging standards across the team
• Support accessibility initiatives across multiple file formats and communication channels

ADA governance (preferred contribution)

• Contribute to the review and updating of internal accessibility policies, procedures, and guidelines as experience grows
• Support the development of accessibility training materials for colleagues and project teams
• Stay current on regulatory updates, assistive technology developments, and accessibility best practices

What You'll Bring

Required

• 2+ years of hands-on experience in document remediation, PDF accessibility, or a related field
• Proficiency in applying ADA tags and reading order in PDF documents using Adobe Acrobat Pro, CommonLook, or equivalent tools
• Working knowledge of WCAG 2.1/2.2 and Section 508 accessibility standards
• Experience QA-testing documents with screen reader software such as JAWS or NVDA
• Ability to handle multiple file formats including Word, InDesign exports, and scanned documents
• Strong attention to detail, especially with complex layouts such as tables, forms, and multi-column structures
• Excellent written and verbal English communication skills for daily collaboration with the U.S. team

Preferred

• Background in ADA compliance, accessibility auditing, or digital accessibility beyond document remediation
• Knowledge of ADA Titles I-III and experience working within a state law compliance framework
• Experience conducting broader accessibility audits of digital platforms, portals, or workflows
• Familiarity with translation or localization workflows and multilingual document handling
• Experience developing or delivering accessibility training for internal teams