Remote IT Support Specialist

Location: Remote — Philippines (collaborating daily with the U.S. team)
Employment Type: Full-time

Provide reliable technical support for a growing Dental Service Organization (DSO) with offices across California and Indiana. As a Remote IT Support Specialist, you’ll troubleshoot hardware, software, network, and cloud-related issues while ensuring smooth day-to-day IT operations for end users and internal teams.

• Support desktops, laptops, printers, mobile devices, and business applications. Troubleshoot hardware, software, operating system, and network-related issues in a remote environment.

• Administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint. Support limited Google Workspace applications such as Google Calendar and Google Drive.

• Manage user accounts, permissions, and access through Active Directory and Azure Active Directory. Assist with VPN connectivity, endpoint security, and remote access solutions.

• Track and resolve support tickets within SLA targets, perform root cause analysis, document solutions, and maintain accurate technical records.

• Work closely with office staff, on-site support teams, vendors, and stakeholders to resolve technical concerns and improve IT processes.

• Minimum 3 years of experience in IT Help Desk, Technical Support, or Desktop Support roles
• Strong knowledge of Windows 10/11 and Windows Server environments
• Experience with Microsoft 365 Administration and Active Directory
• Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking concepts
• Familiarity with remote support tools and ticketing systems
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced remote environment

• Associate’s or Bachelor’s degree in Information Technology or related field
• CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience with Intune, Endpoint Manager, and RMM tools
• Familiarity with VoIP systems and video surveillance solutions
• Knowledge of cybersecurity best practices and ITIL practices
• Experience with Dental Practice Management Systems such as Dentrix or Open Dental
• Familiarity with dental imaging solutions such as DEXIS, DTX Studio, or XVLite