Customer Service Associate

Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel                               

Handle, investigate customer concerns and provide solutions                                       

Attend to enquiries, educate the customer and ensure first contact resolution                                        

Interact with our Driver Operations & Finance team on a regular basis                                         

Record details of enquiries, comments or complaints

Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools

Bachelor's degree or college experience preferred

Minimum 1 year experience in customer service/contact center/BPO is preferred                    

Proficient and confident when using English in communication (both written and verbal)                        

Positive, customer-oriented individual with strong communication skills

Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively

Willingness to work flexible shift schedules, including early mornings and public holidays

Computer literacy; familiar with Google, spreadsheets, instant messaging