Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. 

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing  an even more global presence. 

Monitor and analyze daily, weekly, and monthly metrics performance

Create and execute driver activation initiatives to increase active drivers, including communications, campaign, incentives, bonuses.

Work closely with Demand teams to ensure order fulfillment, projects & maintain supply reliability.

Monitor active driver performance and provide insight & recommendation to improve supply.

Lead a small team to achieve metrics targets and deliver excellent execution.

Initiate driver engagement initiatives such as: (targeted communication, incentives, or campaigns) to improve order response rate / fulfillment

Strong communication and interpersonal skills.

Analytic and problem-solving mindset with the ability to act quickly on operational issues.

Ability to multitask and thrive in a fast-paced environment.

Strong sense of ownership, attention to detail, and ability to collaborate across teams.

Comfortable communicating with drivers.

Bachelor’s degree from a reputable university, preferably in Management, Operations, or related fields.

Minimum 1-2 years of experience in operations, logistics, supply management, ride-hailing or related industries

Good written and verbal communication skills in English.

Proficiency in Google Spreadsheets and Slides.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice