Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year-old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

Manage all operational activities at the Hub, from offline presence acquisition (sticker & Lalabag), driver acquisition & onboarding, and driver education

Increase Lalamove's brand awareness by substantially growing the number of branded vehicles (4W Sticker, 2W Lalabag).

Monitor daily activities of drivers operations support during calls, sticker installation, and driver attributes distributions

In charge of the offline presence inventory (stock availability for sticker & Lalabag, procurement, weekly stock inventory)

Help & support Large 4W driver acquisitions in the surrounding Satellite Office

Work closely with Offline Presence Sr Associate and Lead Generation team

Collaborate with driver quality team to make sure all drivers materials are accordingly based on our latest SOP

Good communication and interpersonal skills\

Able to meet the target set by the company

Attention to detail

Continuous improvement

Graduate from a reputable university majoring in operations management

Minimum 1-3 years of experience working in operations department

Good analytical and problem-solving skills

Familiar with Google Spreadsheets

Willing to be placed in Jakarta Selatan (Kuningan),  Jakarta Timur (Cakung) or Jakarta Barat (Daan Mogot)  (Full WFO)

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This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

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