Senior Loan Fulfillment Representative

• →Performs all duties of a Loan Fulfillment Representative.
• →Trains and mentors both new and existing Loan Fulfillment Representatives, providing onboarding support, ongoing coaching, knowledge reinforcement, and performance guidance.
• →Maintains, reviews, and updates training material to ensure accuracy, compliance, and operational consistency.
• →Assists leadership with reporting, tracking, and auditing functions.
• →Partners with leadership to conduct quality reviews and delivers feedback to team members to improve accuracy and performance.
• →Assists with deterring, identifying, and escalating potential fraudulent activity.
• →Conducts a meticulous second layer of verification on high-risk transactions.
• →Handles and resolves escalated member and internal service issues, exercising sound judgment and professionalism.
• →Assumes operational responsibility in the absence of the manager.
• →Identifies opportunities for process improvement and efficiency within the department and collaborates with leadership for implementation.
• →Demonstrates strong leadership abilities by modeling expected behaviors and fostering a positive, high-performing team environment.

• Associate’s degree and two years of experience in consumer lending operations, loan funding, or a related high-volume financial services role required, or an equivalent combination of education and experience.
• Experience must include:
  • Performing verification, auditing, or quality control functions within loan processing or funding.
  • Training or onboarding employees in a loan operations or financial services environment.
  • Independently resolving complex or escalated loan funding scenarios.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is constantly required to sit or stand for extended periods of time and use their arms, hands, and fingers to operate standard office equipment like a mouse, keyboard, phone, etc.  Specific vision requirements for the job include close vision (at twenty inches or less).  Hearing and speaking clearly is needed to interact with coworkers, members, and vendors.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is generally performed in a climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required by the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.