ServiceNow Program Manager

United States·MelbourneRemotefull-timemid

OperationsProject Manager

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Quick Summary

Overview

Who we are...Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies.

Technical Tools

performance-optimizationproject-management

Responsibilities

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Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.
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Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.
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Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.
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Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.
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Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.
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Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.
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Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.
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Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.
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Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.

Requirements

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Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation.

Expertise in IT service delivery, process improvement, and performance optimization.

Nice to Have

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Experience with federal contracting and acquisition processes.
Familiarity with NIH-specific IT systems, tools, and technologies.
Advanced degree in Information Technology, Business Administration, or a related field.
ITIL certification or ITIL knowledge beyond foundational level.

Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.