ServiceNow Technical Lead

United States·MelbourneRemotefull-timelead

OtherTechnical Lead

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Quick Summary

Overview

Who we are...Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies.

Technical Tools

agiledatabase-designdocumentation

Responsibilities

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Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
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Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
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Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
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Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
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Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
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Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
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Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
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Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
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Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
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Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.

Requirements

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Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.

Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations.

Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.

Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.

Experience leading technical teams and managing large-scale ServiceNow implementations.

Nice to Have

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ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM.
Experience with federal government clients or public sector environments.
Familiarity with ITIL best practices and frameworks.
Experience with Agile or DevOps methodologies.

Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.