GTM Engineer, Retention & Growth

Work Mode: Hybrid 3+ days per week in our Salt Lake City office

Department: Revenue Operations

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

Read more about life at LearnUpon here. 

The Revenue Operations (RevOps) team at LearnUpon serves as the functional hub that connects all Sales, Business Development, and Customer Experience (CX) departments. Rather than working in silos, this global team manages the go-to-market technology stack, maintains data integrity across platforms like Salesforce, and designs clean workflows to reduce manual tasks for frontline employees. They are responsible for tracking critical SaaS metrics—such as retention forecasts, win/loss trends, and customer health data—to provide leadership with clear, accurate reporting for business planning. Ultimately, the team operates in a highly collaborative environment focused on removing operational friction so the entire organization can run more efficiently.

Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our growth strategy. While traditional operations focus on maintaining the status quo, this team is responsible for building the automated future of our customer success and expansion motion. You will be a founding member of this function and will report to the Head of Revenue Operations, working closely with Customer Success, Account Management, and Product. Your mission is to eliminate the "reactivity" of account management by building a sophisticated, AI-driven Customer Health & Expansion engine that allows our team to focus entirely on deepening relationships rather than managing spreadsheets.

In addition, you'll be responsible for:

• Architecting the Expansion Engine: Design and build an automated system that captures internal adoption signals (product usage drops, seat utilization, feature engagement) and transforms them into proactive outreach tasks for Account Managers.
• Churn Defense Orchestration: Implement "agentic" workflows—AI agents that can autonomously monitor account health, flag "at-risk" behaviors, and draft personalized "get-back-on-track" playbooks for the CS team.
• Lifecycle Automation: Audit and revamp our post-sales technology. You will move us away from manual renewal tracking toward a seamless, automated platform where renewals, upsells, and cross-sells flow through a predefined, data-driven lifecycle.
• CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify manual bottlenecks in the renewal process and engineer automated solutions that serve their day-to-day needs.
• Revenue Governance & Scaling: Ensure the "plumbing" of our retention motion is robust and scalable, ensuring 100% data integrity between our Product Analytics and our CRM.
• Continuous Innovation: Stay at the forefront of the AI landscape, experimenting with new ways to use LLMs to summarize account health, analyze NPS sentiment, and predict expansion readiness before a human even spots the trend.
• Act as a force multiplier for leadership, managing the end-to-end execution of emerging projects through diligent meeting management, stakeholder follow-ups, and data tracking.

• 6+ years in SaaS, with at least 2 years specifically focused on GTM automation, RevOps architecture, or CS Ops.
• Systems Thinking: The ability to look at complex customer journeys and visualize the automated architecture required to reduce friction from onboarding to renewal.
• Automation Mastery: Deep expertise in workflow orchestration tools (e.g., n8n, Make, Zapier, or Tray.io) and customer data platforms.
• CRM & CS Tool Expertise: Advanced knowledge of Salesforce architecture and familiarity with CS platforms (e.g., Planhat, Gainsight, ChurnZero, etc).
• AI/LLM Familiarity: Practical experience using LLMs (Gemini, OpenAI, Anthropic) for sentiment analysis, automated account summaries, and personalized expansion messaging.
• Retention Acumen: A strong understanding of post-sales metrics, specifically NDR (Net Dollar Retention), GRR (Gross Retention Rate), and LTV (Lifetime Value).

• Experience building with AI agent frameworks.
• Prior experience in a "Founding GTM Engineer" or "RevOps Architect" role at a high-growth SaaS company.
• Familiarity with SQL and data visualization tools (Tableau/Looker) to build "Live ROI" dashboards for your automations.
• Strong understanding of outbound prospecting and Business Development (BD) best practices, with a focus on translating high-quality account identification methods into scalable automation.

*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here.

• Qualified applicants may be invited to an initial screening call with a member of our TA Team.
• Successful candidates will be invited to a series of practical interviews.
• Finally, candidates will have an interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

If you need any accommodations during the hiring process, please reach out to us at peopleops@learnupon.com.

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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