Systems Engineer I

Performs server configuration, implementation, maintenance and support in line with IT security and audit policies 

Responsible for the integrity, resilience and security of assigned systems 

Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.  

Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures. 

Helps superiors with trouble-shooting of system, network and voice hardware and software problems 

May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center 

Assists with assessing new technologies which may be appropriate to the mission of the company 

Helps and supports analysts with process and procedures within the IT department. 

Provides support for more technically complex issues and problems when escalated from Helpdesk 

Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products 

Responsible for providing after hours support and on-site emergency response as needed 

Trouble-shooting server hardware operating systems and enterprise applications 

Administration and maintenance of server operating, messaging infrastructure and storage area network 

Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed 

Assists with daily backup of server data files, media, and offsite storage administration 

Fosters a positive team environment and assists superiors with the direction of team dynamics 

Ensures confidentiality of internal and external data 

Performs ad-hoc projects as needed 

Some travel as needed 

Other duties as assigned